Terms of Use

1. Acceptance of these terms

By accessing or using FastPay (the “Service”) you confirm that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use the Service.

2. Eligibility

You may use the Service only if you:

• are at least 18 years old and able to form a legally binding contract;
• are not barred from using the Service under the laws of your jurisdiction; and
• provide accurate, current, and complete information when asked.

3. The Service

FastPay connects you with a human agent who quotes a rate for the asset you wish to exchange and, once you accept, coordinates verification and payout to your nominated bank account. We are an exchange facilitator. We are not a bank, a money transmitter offering stored value, or an investment adviser, and nothing on the Service is financial advice.

4. Rates, quotes, and acceptance

• Rates are quoted live by an agent and may change until you accept a quote.
• A quote is only binding once you accept it in-chat and it is locked.
• Quotes may expire if not accepted within the time stated by the agent.
• We may decline or re-quote a transaction where pricing was published in error.

5. Completing a transaction

After a rate is locked you must deliver the agreed asset (for example, the giftcard code, the crypto transfer, or the incoming wire) as instructed. We will verify the asset before releasing payout. Payout timing depends on verification and your bank, and the estimates we show are not guarantees.

6. Identity and compliance

To meet anti-money-laundering, counter-terrorism-financing, and fraud-prevention obligations we may require identity verification (KYC) and may hold, delay, or decline a transaction, or report it to the relevant authorities, where we reasonably suspect unlawful activity.

7. Prohibited use

You agree not to use the Service to:

• exchange assets you do not own or are not authorised to exchange;
• submit stolen, fraudulent, charged-back, or already-redeemed instruments;
• launder money or finance unlawful activity; or
• impersonate another person or provide false information.

8. Fees

Any fees are reflected in the rate the agent quotes you before you accept. You will always see the net amount you are due before locking a rate.

9. Risk disclosure

Cryptocurrency and foreign-exchange values are volatile. Once a rate is locked, market movement after acceptance does not change the agreed amount. Blockchain transactions are generally irreversible; please confirm network and address details carefully before sending.

10. Limitation of liability

To the maximum extent permitted by law, FastPay is not liable for indirect, incidental, or consequential losses, or for losses arising from your provision of incorrect details, third-party payment delays, or events beyond our reasonable control. Nothing in these terms excludes liability that cannot be excluded by law.

11. Suspension and termination

We may suspend or end your access to the Service at any time where we reasonably believe you have breached these terms or applicable law, or to protect the Service and its users.

12. Changes to these terms

We may update these terms from time to time. The “Last updated” date above shows when they last changed. Continued use of the Service after changes take effect means you accept the revised terms.

13. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules.

14. Contact

Questions about these terms? Email support@fastpay.exchange or message us on WhatsApp at +234 800 000 0000.