Privacy Policy

1. Information we collect

Depending on how you use the Service, we may collect:

• Contact details — your name, email address, and phone number.
• Transaction details — the assets you exchange, quotes, amounts, and payout bank details.
• Verification data — identity documents and related information where compliance checks are required.
• Conversation content — the messages and files you share with our agents in chat.
• Device and usage data — IP address, approximate location, browser, and basic analytics.

2. How we use your information

• to provide quotes, process exchanges, and pay you out;
• to verify your identity and prevent fraud or abuse;
• to meet legal, regulatory, and anti-money-laundering obligations;
• to support you, resolve disputes, and improve the Service; and
• to send service-related messages (for example, verifying a new device).

3. Legal bases

We process your information to perform our contract with you, to comply with legal obligations, to pursue our legitimate interests in operating and securing the Service, and, where required, with your consent.

4. Sharing your information

We share information only as needed, including with:

• payment and banking partners that complete payouts;
• identity-verification and fraud-prevention providers;
• regulators, law enforcement, or courts where legally required; and
• service providers (such as hosting) bound by confidentiality obligations.

We do not sell your personal information.

5. Cookies and analytics

We use essential cookies to keep you signed in and the Service working, and limited analytics to understand and improve usage. You can control cookies through your browser settings.

6. Data retention

We keep personal information for as long as needed to provide the Service and to meet legal, accounting, and compliance requirements (which, for transaction and KYC records, may be several years), after which we delete or anonymise it.

7. Security

We use technical and organisational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, but we work to protect your data and to limit who can access it.

8. Your rights

Subject to local law, you may request access to, correction of, or deletion of your personal information, object to certain processing, or ask for a copy of your data. To exercise these rights, contact us using the details below.

9. Children

The Service is not directed to anyone under 18, and we do not knowingly collect information from children.

10. International transfers

Your information may be processed in countries other than your own. Where it is, we take steps to ensure it remains protected in line with this policy.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed.

12. Contact

For privacy questions or to exercise your rights, email support@fastpay.exchange or message us on WhatsApp at +234 800 000 0000.